Refund & Cancellation Policy

The short version

Cancel anything in one tap. If we haven't delivered it, you get your money back. If something we delivered was broken, you get your money back. If a reading just wasn't for you, tell us — we make it right. No forms, no fights.

Subscriptions (Celestial monthly, Cosmic Year & The Almanac)

• Cancel anytime, one tap, in the app's plan settings. You keep everything you paid for through the end of the current period, and you are never charged again. No cancellation fees, no retention hoops.
• The renewal grace window: we email you a receipt before every renewal. If a renewal goes through that you didn't want, tell us within 7 days — as long as the new period is substantially unused, we refund that renewal in full.
• The Almanac ($12/year) gets the same protections: receipt before the annual renewal, the 7-day grace window, one-tap cancel with access through the end of the paid year.

A Year of Mornings (the $12 gift)

The gift edition of The Almanac never auto-renews — a gift is a gift. If your recipient hasn't claimed it, we nudge them for you; if it is still unclaimed 90 days after purchase, we refund you automatically — you don't have to ask. If it was undeliverable or defective, we refund it in full on request.

Prepaid Star Credit

Unused Star Credit is your money, not ours. Request a refund of any unused prepaid balance at any time and we return it to your original payment method. Credit already spent on completed calls is covered by the satisfaction guarantee below.

Question packs

A pack with no questions used yet is refundable in full within 30 days of purchase. Partially used packs are refundable for the unused portion, pro-rata, within the same window.

Calls & readings — the satisfaction guarantee

• Technical failure: if a call dropped, garbled, billed while broken, or a reading used the wrong chart, tell us within 7 days and we refund or credit that call or reading in full. (Thinking time is already never billed, and every call is capped at the ceiling you set.)
• Just didn't land: if a completed reading left you dissatisfied, tell us within 7 days and we'll credit your account for it, up to $25 per request. We'd rather lose a fee than your trust.

One-time purchases (reports & gift charts)

If a report or gift chart you paid for was not delivered or arrived defective, we refund it in full — just tell us. Once a digital report has been delivered and is as described, the sale is final, subject to the satisfaction guarantee above.

How to request a refund

Email hello@starweather.co from the address on your account, or simply reply to any Starweather receipt email. We respond within 2 business days, and approved refunds reach your original payment method within 5–10 business days (your bank's timing). Please contact us before disputing a charge with your bank — we are almost always faster.

The fine print, kept short

Refunds go to the original payment method. Abuse of the satisfaction guarantee (repeated claims on fully delivered services) may limit future claims, never your right to cancel. Nothing here limits any non-waivable rights you have under the law of your state. This policy is part of our Terms of Service.